Q. If you want to address or to make aware all the citizens of your state about a particular programme, then which of the following is the most appropriate communication ?
1) Small group communication
2) Two-way communication
3) Non-verbal communication
4) Mass communication
Q. People with good interpersonal skills are required in an organisation because -
1) They are more productive.
2) They look for solutions to problems.
3) They have positive attitude towards their work.
4) All of these
Q. Interpersonal communication includes
(i) Active listening
(ii) Persuasion
(iii) Suitable language
(iv) Feedback
1) (i), (iii) and (iv) only
2) (ii), (iii) and (iv) only
3) (i), (ii) and (iii) only
4) (i), (ii), (iii) and (iv)
Q. You have a difference of opinion with somebody, how you would express most humbly?
1) You are wrong !
2) You speak rubbish
3) You don't know about it
4) I don't agree with your opinion
Q. Heads of governments of almost all the countries have decided to take many urgent initiatives to address the climate change issue. This shows that -
1) There were no steps taken in the past
2) The steps taken in the past were very good
3) The effects of climate change are more severe today
4) There is unnecessary pressure on the heads of governments now
Q. The new Principal of the school has urged each student in the school to do yoga on a regular basis. This implies that -
1) The Principal thinks that yoga is as important as studies
2) All students were doing yoga but not regularly before he took over as Principal
3) There was no yoga practice before he took charge
4) He feels that yoga is good for physical and mental health of the children
Q. You have an exam tomorrow and a friend of yours approaches you at your home for help to understand Newton's law. What will you do?
1) Ask your mother to tell your friend that you are not at home
2) Meet your friend and tell him that you don't understand Newton's law to save your time for preparation
3) Sit with your friend and try to explain Newton's law to him
4) Tell him that you will let him copy in case Newton's law is asked in the exam
Q. You are a warden of a hostel. The mess contractor files a complains that some students take mess food to feed the stray animals incurring financial losses to him.
What will you do?
1) Will Pacify the situation and help in making up losses in some other way
2) Will try to avoid the complaint by not responding so that there is no problem
3) Will levy additional charges on all hostel residents to take care of food expenses of stray animals
4) Will investigate the matter and forbid them from doing illegal activities
Q. A group effort of generating alternative ideas that can help a manager solve a problem is called -
1) The Delphi technique
2) Out of the box thinking
3) The nominal group technique
4) Brainstorming
Q. What are the barriers to effective communication?
1) Moralising, being judgemental and comments of consolation
2) Dialogue, summary and self review
3) Use of simple words, cool reaction and defensive attitude
4) Personal statements, eye contact and simple narration
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